Nearly two years on from the initial rumblings of the pandemic and Europe's already fragile economic recovery is at further risk as a series of potential restrictions are expected to put the brakes on business growth. In this environment, cost is a top priority, but so is keeping service customers satisfied. While budgets are being squeezed, businesses must still ensure service performance is optimized. Unfortunately, for companies that have a large amount of data related to service delivery, this balance is proving complex. How can businesses optimize financial data of IT and IT services, as well as make use of it for transparent business planning?

Dr Adrian Engelbrecht, Product & Development Lead, Serviceware AI, looks at how AI is taking quality and cost optimization of enterprise services to the next level. Business and service leaders are under more pressure than ever. Nearly two years on from the initial rumblings of the pandemic and Europe's already fragile economic recovery is at further risk as a series of potential restrictions are expected to put the brakes on business growth. In this environment, cost is a top priority, but so is keeping service customers satisfied. While budgets are being squeezed, businesses must still ensure service performance is optimized.

AI-powered concierge service startup, Laiye, received tens of millions of USD for Series B on December 21 to promote its enterprise concierge service, wul.ai. Laiye is an AI-powered concierge service startup that provides enterprise customers with AI-oriented concierge service solutions, and provides individual users with a variety of services including smart calendars, ride hailing, business travel, express delivery, etc. Laiye takes the form of both a service account inside the WeChat messaging app and an individual app for individual users. Its app looks a bit like a messaging app. Once users make specific requests by speaking or texting, such as "get me a coffee" or "book me a flight", then the app will connect to other services to fulfill users' demands. Meanwhile, users can also realize their demands through Laiye's WeChat Official Account, which is like chatting with a person.